jose-mercadoThe Information Technology and Business Process Management (IT-BPM) industry has grown to be the second largest source of dollar income for the Philippine economy. It is projected that by the end of 2015, the industry would have generated 1.2 Million direct jobs and US$21 Billion in revenues. The Bangko Sentral ng Pilipinas, in a statement last May, projects that should current growth rates continue, the IT-BPM industry will overtake the Overseas Filipino Worker (OFW) remittances by 2017. This is significant, as this revenue is generated by Filipinos who do not need to leave the country to provide for their families.

The IT-BPM industry has 30% of its workforce in cities outside Metro Manila, including Cebu, Bacolod, Davao, Baguio and Iloilo. This allows for the benefits of the industry to be felt in more places in the country. In addition, it is estimated that for every direct job generated, the industry causes another 2.5 jobs, primarily due to its 24 x 7 operations. As such, additional jobs are provided for jeepney and Uber drivers, coffee shop baristas and convenience store staff. It is the industry’s contribution to the attainment of inclusive growth, providing for employment beyond the boundaries of its industry.

The industry has also grown beyond contact centers. Contact centers continue to account for more than 60% of the revenue, making the Philippines the Call Center Capital of the World. However, other sectors have posted strong growth, particularly in information technology, software, healthcare and finance and accounting. This provides for even greater employment opportunities in more fields.

It is in light of this growth that makes the 10th International ICT Awards even more relevant. The Awards provide recognition to the companies who have helped push the Philippines in the global map with their excellent performance and world-class customer service. The expansion of the categories to include specific areas in the different sectors also provide an opportunity for companies to be acknowledged for their contributions.

The IT and Business Process Association of the Philippines (IBPAP), along with its partner associations: the Contact Center Association of the Philippines (CCAP), the Philippine Software Industry Association (PSIA), the Healthcare Information Management Association of the Philippines (HIMAP), the Global In-House Center Council (GICC), the Animation Council of the Philippines (ACPI) and the Game Developers Association of the Philippines (GDAP), are on in congratulating the nominees and awardees of this year’s Awards.

We likewise thank the Canadian Chamber of Commerce under Mr. Julian Payne’s very capable leadership for driving the Philippine IT BPM industry to ever greater levels of achievement and excellence through this recognition.

The Awards provide honor to the companies who have demonstrated excellence in their operations. Beyond these, however, it continues to spur the growth of the IT-BPM industry, as it continues in its drive to generate $25 Billion revenues in 2016, while providing 1.3 Million jobs for Filipinos in the Philippines!!

Congratulations and more power to all the nominees and winners of the 2015 International ICT Awards!

Jose Mari Mercado