BEST CONTACT CENTER/BPO COMPANY OF THE YEAR

 

OBJECTIVE OF THE AWARD

To promote excellence and development in providing voice services in the ICT industry that is an inspirational role model for the Philippine business community and internationally.

 

GENERAL ELIGIBILITY:

  • The Nominee must be a legal corporation or a legal sole proprietorship.
  • The Nominee must be based in the Philippines and currently registered with the Philippine Securities and Exchange Commission (SEC) or Department of Trade & Industry (DTI) authorized to provide ICT services to international markets as well as domestic markets.
  • The Nominee must include in its submission its latest published official Annual Report and Audited Financial Report (if latter not included in the Annual Report).
  • There must be at least three (3) eligible nominations submitted for this award to be given. If three eligible nominations are not received, those nominations submitted will be returned with this explanation.

 

SCOPE & LIMITATIONS OF THE AWARD

The Nominee must have earned at least 50% of its gross revenue from providing ICT services to offshore clients or to in-house company units outside the Philippines during the company’s last reported financial year and audit.

 

JUDGING CRITERIA OF THE AWARD

Note for entering information under all judging criteria:

  • Information provided must be based on and consistent with the company’s last reported and audited financial year.
  • The listed bullet metrics under each specified judging criteria are examples of applicable metrics but with inputs on each bullet metric not mandatory nor with inputs limited to these bullet metrics. However Nominees must enter some specific information relevant to the specified criteria to be considered in its adjudication of the performance of the Nominee relative to the criteria.

Growth of the company [15%]

        • Percent increase in gross revenue earned in the Philippines
        • Percent increase in client volume
        • Percent increase in full-time employees in the Philippines
        • Percent increase in working office space in the Philippines

Size, quality, and diversity of clientele [15%]

        • Volume of client business (number, revenue, transactions)
        • Quality of service (awards, citations, testimonials)
        • Diversity of services provided and geographic spread of clients

Depth and breadth of competencies [15%]

        • Public recognition by clients & employees
        • Certification including ISO and Industry standards
        • Practices, processes, technologies, employee qualifications

Company HR Management [15%]

        • Results achieved by managers
        • Investment in HR management systems
        • Development programs for future HR managers

Support by company of public goods [15%]

        • Policies and/or programs that support the United Nations’ Sustainable Development Goals (SDGs)
        • Percent increase in gross expenditures for Corporate Social Responsibility (CSR) initiatives
        • Promotion of anti-corruption and good governance
        • Promotion of Philippine ICT industry
        • Operations established in the Philippines outside NCR
        • Sustainability strategy (in the event of calamity/natural disasters)

Other additional information [15%]

        • Other factual information that the Nominee considers relevant for the award

Summation in not more than 300 words [10%]

        • Why the Nominee should be considered for this Category Award